Our Customer Service and Frequently Asked Questions
This page lists the frequently asked questions about our various concepts. We’ve compiled all the topics here.
What is your question about?
Click one of the three buttons below to go directly to the questions about the correct concept.
Christmas webshop (Nationale Waarderingsbon)
If you selected a PostNL pickup location when placing your order, or if your package could not be delivered to your home address for any reason, it will be delivered to the nearest available PostNL pickup location. You can pick up the package there within 7 days. If it is not picked up within that time, it will be returned to More Than Gifts. If this has happened to your package, we can resend it for a fee. Please contact us using the button below.
We’re sorry to hear that you haven’t received your (physical or digital) invitation for the year-end gift. First, check with your employer to see if you’re eligible for a year-end gift. Are you eligible for a year-end gift? If so, please fill out the ticket form so we can verify your information and take further action.
We hold ample stock and have agreements in place with our suppliers to ensure that our products are available in large quantities throughout the entire period that the online shop is open.
However, it is not always possible to prevent a product from being (temporarily) out of stock. This may be due, for example, to the type of product (we stock various handmade items with longer production times) or to production issues at the supplier’s end.
If a product is no longer available, we will replace it to ensure the number of gifts in the online shop remains the same. This may therefore mean that a different type of product appears in the online shop.
Are you wondering whether the product that is currently out of stock might be restocked? If so, please send us a message using the button below.
- Go to the website www.nationalewaarderingsbon.nl and enter your username and password.
- Please check that the username and password have been entered correctly.
- It may be that your username and password are no longer valid. Please check the voucher to see if your code is still valid.
- A space may be copied along with it. Type the password out instead of copying it.
What should I do if I’ve forgotten my username and password?
You can click on the ‘Forgotten password’ button. Enter your username here and a new password will be sent to the email address we have on file. If we do not have an email address on file, please contact our customer service team using the button below.
It may be that the code or login details are no longer valid, have already been used, or that the online shop is closed at that moment.
If the online shop is closed, you’ll see a message to this effect as soon as you try to log in.
If you don’t see a clear message or are unsure what’s going wrong, please contact our customer service team. We’ll be happy to help you and check what the issue is.
Once you have logged in and chosen a gift card, you will receive the gift card in accordance with the instructions provided by the relevant provider.
Each gift card has its own method of use. This may be online, for example, or in a (web) shop. You’ll find the exact instructions on the gift card itself.
Is the gift card not working as expected, or is something unclear? If so, please check the information provided with the gift card first.
Are you having trouble? If so, please contact our customer service team and let us know which gift card you’re referring to. We’ll be happy to help.
If your parcel is being sent to your home address or a selected PostNL collection point, it will be delivered within 5 working days. Unless otherwise stated in the online shop regarding a longer delivery time for the product. Due to high demand, your parcel may not arrive within 5 working days. If the parcel has not been delivered after 10 working days, please contact customer services. The quickest way for us to help you is via the button below.
On the login screen of the online selection shop, click on ‘Forgotten your login details?’. Enter the email address on file with More Than Gifts (usually your work email address) and click ‘Send’. You will receive your login details by email. Don’t forget to check your spam or junk folder.
If you don’t have a known email address or are having trouble, please contact our customer service team using the button below.
Has your order been placed correctly?
If your order has been placed correctly, you will automatically receive an order confirmation by email. You can check this by logging back into the online gift selection shop. Click on the ‘My Order’ tab. Is your chosen gift listed there? If so, your order has been successful.
If you can’t see anything there, you should still have points to redeem. Go through the steps to place the order again and complete the process in full.
Is the email address you’ve entered correct?
The confirmation will be sent automatically to the email address you provided. Unfortunately, once you have placed your order, you will no longer be able to amend any details. The confirmation email may have ended up in your spam or junk folder. Please check this folder for a confirmation email from Nationale Waarderingsbon.
Have you really not received anything? If so, something may have gone wrong. The best thing to do is to contact us using the button below.
Have one or more items not been included in your order, or have you received one or more of them in a faulty condition? We apologise for this. We’d be happy to sort this out for you. Please contact us using the button below.
Have you received the products at home and are you not entirely satisfied? If so, you can return the products to us, subject to a charge. The cost of this is €7.87 and is at your own expense. You can submit this request using the button below.
Have you placed an order and would you like to amend it? You can do so, with the exception of gift vouchers. Gift vouchers are sent directly to our supplier and therefore cannot be cancelled or amended.
Have you ordered a physical product that has not yet been packed? In that case, we will amend your order free of charge.
Is your product already being packed? If so, we ask that you pay the delivery charges again and return the product. In either case, please get in touch using the button below.
You usually have a 14-day cooling-off period to change your mind about gifts you have received, without having to give a specific reason. This means that you can decide to return the gift within 14 days of receipt, with the exception of (digital) gift cards, alcohol and all food hampers. Alcohol and food items can only be returned if they are likely to deteriorate within the withdrawal period or if the seal is still intact.
Would you like to return your parcel or gift? If so, you can send a message to our helpdesk using the button below. You are not obliged to use a standard withdrawal form.
If you decide to return the gift, you must do so within 14 days of notifying us of your cancellation. Please ensure you do this in good time to avoid any delays. You will be liable for any loss in value resulting from use beyond what is necessary to assess the product (such as opening, using or damaging it).
One of our helpdesk staff will provide you with the return address. You are responsible for the cost of the return (€7.87), unless otherwise agreed.
As soon as we have received a photo or a Track & Trace link, we will either send you a new parcel or top up your points in the online shop – provided the online shop is still open.
Have you ordered a Nationale Giftcard and would you like to redeem it?
You can do so on the official Nationale Giftcard website. Click on the button below to redeem your Nationale Giftcard. Is it a 6-character code? For example, 25YMHD? If so, you can redeem it via www.nationalewaarderingsbon.nl
Have you lost your National Giftcard?
In that case, you can request it again using the button below.
Is the barcode or QR code not showing up in the email? That’s obviously very frustrating. Unfortunately, the barcode or QR code may not appear due to security settings in your email account. We would advise you to generate a barcode or QR code yourself using your card number. You can do this easily by searching for ‘generate barcode’ or ‘generate QR code’ in Google and then entering your card number to generate the code.
Arrangements have been made with your employer regarding the opening period of the online gift selection shop.
You can choose a gift up until the date stated on your (digital) invitation. This date is determined in consultation with your employer. Unfortunately, you will no longer be able to choose a gift after the closing date. It has been agreed with your employer what will happen to your balance after the online gift selection shop closes. You can request this information from your employer.
If your parcel is to be delivered to your home address or to a selected PostNL collection point, your order will usually be delivered within 5 working days.
As soon as your order has been processed, you will receive a tracking number by email at the address you provided.
You can also find the tracking number in the online shop under ‘Mijn bestelling’ by clicking the ‘Bekijk de track & trace’ button.
During busy periods, deliveries may take a little longer than usual. If your parcel hasn’t been delivered after 10 working days, please contact our customer service team and we’ll be happy to help.
Have you received a digital invitation by email? If so, please check that you are using the correct username and password as stated in this email.
Please make sure you log in at www.nationalewaarderingsbon.nl and not on the More Than Gifts webshop.
Is it still not working? If so, please contact our customer service team so that we can look into this for you.
Winter market
Have you received an invitation to take part in our event (winter market)? Follow these steps to register:
You will then receive an email containing a QR code. This code must be scanned at the event.
- Click on the link you received in the invitation.
- Enter your details on the page and submit your registration.
- You will then receive an email containing a QR code. This code must be scanned at the event.
Would you like to change the date of your visit to the market? Please fill in the contact form, and we’ll be happy to make the change for you.
You can still cancel your registration for the event. If you do not attend, you will be placed on the same list as those who have not registered or who have cancelled their registration. Those who are absent may be given access to an online shop to choose a gift at a later date, if this has been agreed with your employer.
If you haven’t registered yet, you don’t need to do anything. You’ll then automatically be registered as absent. Have you already registered and would you like to cancel your registration? If so, click on the link in the invitation again and go to the registration page. You can cancel your registration there.
Are you unable to attend the market? The alternative varies depending on your employer. In many cases, staff who are unable to attend receive a Nationale Giftcard as an alternative. Please check with your employer to find out what applies in your situation.
Traditional Christmas gift package
Do you have a question about a product in your Christmas hamper? Please feel free to get in touch with us via the contact form. We’ll be happy to help you with further information or a solution.
If your parcel is being sent to your home address, you will receive your order within 5 working days at the latest. If a specific delivery date has been agreed with your employer, we will adhere to that date. Download the PostNL app to track your delivery.
Have one or more items from your order not been delivered, or have you received one or more of them in a faulty condition? We apologise for this. We’d be happy to sort this out for you. At the bottom of this page, you’ll find a contact form asking for all the necessary information to ensure we can send you the products free of charge.
Your gift is definitely covered by a warranty! The manufacturer of the item you’ve ordered may provide a manufacturer’s warranty. If a product breaks during the warranty period, you’re entitled to a repair or replacement. You won’t have to pay for this repair or replacement. The faulty product must meet the warranty conditions set by the manufacturer and must have been used normally.
Warranty terms vary by manufacturer. The packaging for your item often contains a booklet setting out the terms of the manufacturer’s warranty.
Has the manufacturer’s warranty period expired, or is the fault no longer covered by the manufacturer’s warranty? In that case, the statutory warranty still applies. This warranty means that the item you have purchased must comply with what was promised and what you could reasonably expect. You may refer to the warranty terms set out by the manufacturer.
If you find that your item no longer meets your requirements, please get in touch with us using the contact form at the bottom of this page.
